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Would You Want Austin on Your Team?

Austin is a shift manager at my local McDonalds. Over the past few months, I have watched with a bit of fascination as he deftly supervises a wide range of ages and personalities. Employees accept his instructions with good nature […]

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Scaffolding Yourself to Better Decisions

            When you look at a building under construction, you generally see scaffolding. Without this initial structure, tradesmen would have an impossible time erecting the walls.             Educators use the word differently. To them, scaffolding is the process students practice […]

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Discernment, Discomfort and Making the Best Decisions

            Sounds a little weird, doesn’t it? Here’s the deal. The smart decision makers I‘ve interviewed all mentioned some forms of discernment and discomfort in the stories they told me about become successful at making the best choices. Let’s talk […]

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Decision Making and the Dangers of Depersonalization

            Google, Amazon, Facebook and others spend a good portion of their treasure gathering data about our behaviors, desires and interests. They sell this information to firms who try to anticipate these proclivities and sell us their products and services. […]

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Calculated Risk and Good Decisions

Good decision makers know that there is always the chance for failure in what seems to be sure thing. They also know that there is always the chance for success in what appears to be an utter failure. But it […]

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What Lazy Decision Making Did to the Help Desk

We’ve all been through it. We need help with our smart phone or other device. We go on-line and click “support.” We answer five questions, click on the submit button and assigned a case number. A while later, someone sends […]

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Window Washers, Economics and Decision Making

I spend a great deal of time writing in coffee shops. On occasion, I’ll chat up the contract window washers who keep everything sparkling. As much as some in society look down on those performing manual tasks, it helps to […]

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Is This Decision Making at Today’s Hostess Desk?

We walked into a restaurant and requested a table for three. The hostess said she couldn’t seat us because there were none available. We looked around and counted seven empty tables. It was 8:30PM. I asked why we couldn’t sit […]

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The Decision Making Tension between Orwell and Huxley

Over the past several years, I have been studying the evolving societal influences on our decision making. Some of these forces have people yelling “big brother.” Others spend their lives seeking entertainment and convenience. Three decades ago, Dr. Neil Postman […]

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Decision Making and the Shake Machine

Sean is an assistant manager at my local McDonald’s. The other day, I heard him grousing about the shake machine, which seems to break down three or four times a week. Each time this happens, he ends up dealing with […]

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